Contact support
Send your question about the Lintel theme through the PapaThemes help center.
We reply within 2 business days. Before writing, check the FAQ and the support policy. Support covers the theme as we ship it; we can't help with third-party apps or custom code.
The request form opens on our help center, papathemes.zendesk.com. You'll get an email confirming we received your request, and our replies arrive by email.
What to include
Fill in these details so we can help on the first reply:
| Detail | What to enter |
|---|---|
| Your name and email | We reply to this email address. |
| Subject | A short summary, such as "Mega menu doesn't open on mobile". |
| Store URL | Your store's address, for example https://your-store.myshopify.com. |
| Theme name | Lintel. If you have several copies of the theme, say which one. |
| Description | What you expected, what happened, and the steps or page where we can see it. |
| Screenshots or files | Attach a screenshot or a short screen recording. It's often the fastest way to show the problem. |
Never send passwords. Don't include your store admin password or login in a request. If we need access to your store, we'll ask through Shopify's collaborator access, which you approve.