Lintel Theme documentation

Support policy

What Lintel theme support includes, how to reach us and how quickly we reply.

How to get support

  1. Check this documentation and the FAQ. Many questions are answered there.
  2. If you still need help, submit a support request on our help center. See Contact support for what to include.

Submit a support request

Response time

We reply to support requests within 2 business days. Complex issues can take longer to resolve; we’ll keep you updated.

What support covers

Support is free for every store that purchased Lintel from the Shopify Theme Store, and includes:

  • Help installing and setting up the theme.
  • Questions about theme settings, sections and blocks, and how features work.
  • Fixing bugs in the theme as we ship it.
  • Help with theme updates.
  • Guidance on how Lintel works with Shopify features, such as markets, filters, subscriptions and pickup.

What support doesn’t cover

  • Third-party apps. We can’t support apps or their code, including apps that add content to the theme. Contact the app developer. We’ll help when the theme itself is at fault.
  • Custom code. Code added to theme files, Custom Liquid or Custom CSS, and any problems it causes.
  • Customization and design work. New features, layout changes or design changes beyond the theme settings.
  • Modified themes. Themes whose code has been changed. We may ask you to reproduce the problem on a fresh copy of Lintel.
  • Shopify platform questions not related to the theme, such as payments, domains or billing. Contact Shopify Support.

For work outside our support, we recommend hiring a Shopify Partner.

Help us help you

Include these details in your request:

  • Your store URL, for example https://your-store.myshopify.com.
  • The theme name (Lintel) and, if you have more than one copy, which copy.
  • What you expected, what happened, and the steps to see the problem.
  • A screenshot or short screen recording.

Never send your store password or admin login. If we need access to your store, we’ll request it through Shopify’s collaborator access, which you approve.

Theme updates

We release updates with fixes and improvements. See the release notes.